Privacy Policy

1. Information We Collect

We collect personal information necessary to provide our services and communicate with you, including:

• Name and contact details (Email and WhatsApp number).
• Physical address (for service delivery).
• Payment information (for invoicing).
• Photographs of the premises (if provided for "Quick Quotes").

2. Purpose of Collection

Your data is processed only for:

• Providing cleaning quotes and fulfilling service bookings.
• Invoicing and financial record-keeping.
• Marketing communications (only where you have opted in).

3. Data Security & IT GRC

As a tech-forward organization, we apply rigorous IT Governance and Risk Compliance standards:

• Your data is stored within a secure Cloudflare environment.
• We utilize encrypted communication channels (WhatsApp/Secure Email).
• Only authorized personnel who require the data to perform their duties have access to your information.

4. Third-Party Sharing

We do not sell your data. We only share information with third parties (e.g., cloud storage or accounting software) that are also compliant with South African data protection laws.

5. Your Rights

Under POPIA, you have the right to:

• Request access to the personal information we hold about you.
• Request the correction or deletion of your data.
• Object to the processing of your data for marketing purposes.

6. Information Officer

For any privacy-related inquiries, please contact our Information Officer at it@scratchsolidsolutions.org